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The primary Business Decision Maker (BDM) account in Noah ES is setup when the Noah ES account is created. An email is sent to the new BDM account that directs the user to Set Password.

Additional user accounts are added thru the Noah ES Portal. New users are set to Level 2 by default. These new users also receive emails to Set Password.

The password needs to be set within 24 hours or the link in the email will expire and the user will receive the message:

'Your attempt to set a password was unsuccessful.'

The same message will occur if the link has already been used, the email link can only be used to set password one time.

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Why this error message occurs

  1. The set password link was already used, it can only be used once.

  2. The password link is older than 24 hours.

  3. If your company uses an email protection service that checks incoming emails for nefarious links, such a service can activate or change the link to set your password, preventing you from doing so and resulting in the error above.

Resolutions for ‘Your attempt to set a password was unsuccessful’

If you are the BDM user and receive this message, you can attempt to login to the Noah ES portal and that will generate a new Set Password email.

https://portal.us.noah-es.com/ in the US or https://portal.eu.noah-es.com in EEA

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For reasons 1 and 2 listed above:

  • Attempt to log into Noah ES again. Underneath the password field select the “Forgot your password” link and follow the prompts to generate a new email.

  • If your Noah ES user account does not have permission to reset your password, you will need to contact your Noah ES account administrator for assistance.

  • Noah ES account administrators can log into the Noah ES management portal and send a password reset from there. The reset is found under Manage Users and is the padlock icon on the far right of the user entry.

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For reason 3:

If your company is using a service that checks incoming emails for nefarious links, such a service can activate the link to set your password, preventing you from doing so and resulting in the error above. To solve this, please whitelist no-reply@noah-es.com then reset your password following the directions above.