Noah ES Support Portal
Many hearing care professionals have been asking HIMSA for a cloud-enabled Noah. With Noah ES, that solution is at hand. Functionality and features such as data security and cloud access are critical and Noah ES has been meticulously designed, implemented, and tested to ensure an excellent user experience.
Please review the following information on the benefits of Noah ES, subscription details, and support options. If Noah ES looks promising for your business, you can move on to information on setting up an account, and updating to Noah ES.
Noah ES accounts will enjoy the following benefits:
Noah ES is a cloud-based Noah, the Noah database and cloud services are hosted by HIMSA
With Noah ES the hearing care professional has access to Noah patient data 24X7
Noah patient data is securely stored in professionally maintained data centers
Noah ES is a fully HIPAA and GDPR compliant solution
Noah ES supports large numbers of shops, locations, and concurrent users
Easy account and service setup
The Noah database will be backed up daily and be physically protected from natural disasters and physical theft
Networking inside your office and/or between all of your offices will be greatly simplified; no need for setting up specialized networking support (e.g. complicated VPN setups)
Your patient data remains your company’s patient data; HIMSA will not view, copy, or use the data. HIMSA member companies not have any special access to data outside of the normal access that current Noah compatible modules and Apps have today
Noah ES is a Subscription service
Noah ES is a subscription service purchased directly from HIMSA
Noah ES subscription price is based on the number of user accounts vs. the current site license model
The basic plan includes 2GB of database storage. 150 GB of database storage is available for $10/month (per account, not per user)
$20 user/month when paying for 1 year, minimum of three users
$23 user/month when paying month-by-month, minimum of three users
Users are defined as individual named accounts setup within Noah ES. For example, if your business has 5 hearing care professionals that work in 3 different offices, you will have 5 user accounts in Noah ES.
Q: If I decide to stop using Noah ES, can I move back to Noah System?
A: Yes, HIMSA will provide help with this.
Noah ES Support
Support from HIMSA for Noah ES is self service e-support
Extensive knowledgebase will be a resource to quickly locate solutions
An online help desk will be available to submit any questions or problems
Support questions will be submitted by the hearing care business Administrator
In addition, HIMSA Member Companies may chose to provide Noah ES support
Option for direct support thru HIMSA
This direct support service can be selected when signing up for Noah ES
The HIMSA direct service is priced at $300/per user/per year – only available for accounts making 1-year Noah ES agreements
This service includes direct phone support from HIMSA during business hours and online consultation meetings for setup and planning