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Mar 25, 2024 Important Update for all Noah ES Users Experiencing “This site can’t be reached” - Solutions are Available

It has come to HIMSA’s attention that the latest Chrome and Edge browsers have been causing issues for Noah ES.

For Chrome:

As of Mar 22, 2024 HIMSA is not able to reproduce the issue as it appears that another update has been made without changing the version number of Chrome. If you experience the problem still please close all Chrome windows and open Chrome again.

For Edge:

As of Mar 25, 2024 HIMSA can see that some PCs are getting their Edge browser updated to version 123 and that the error will be exhibited


HIMSA has released an updated version of the Noah ES client software to solve the issue. There is also a quick fix available to work around the issue.

The error shown in the Chrome or Edge browser is “This site can’t be reached” Err_Connection_Refused. The Noah login window will show an error in red text: “Invalid login. Please try again”

 

 

Quick Fix

If you experience the problem and do not have immediate time to upgrade please follow this tip.

Changing the default Browser in Windows

If you already have Firefox installed, select Windows Start and type “default” and select Default Apps. The Default Apps settings screen will appear. Search for Firefox in the list of apps and select it. The top of the next window will then provide a choice to “set default”. Close all open Noah Windows and try logging in again.

Noah ES Client Software Update

The best option to ensure there are no issues is to download and install Noah 4.15.2

Q: Do I need to upgrade all of my PCs at the same time?

A: No, you can upgrade PCs as you have time. Is it completely fine to have some PC’s using an older version of the Noah ES Client software at the same time.

Please see https://himsanoah.atlassian.net/wiki/spaces/NESP/pages/3784343649 for the software download link as well as important information on the upgrade process.

 

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