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Business Topics
Q: Does HIMSA provide an SLA (Service Level Agreement) with Noah ES?
A: The Noah ES Terms of Service does not guarantee a specific benchmark but rather states that HIMSA intends that Noah ES will have an availability of at least 99 % of the time. See Noah ES Service Status for a list of historical issues.
Q: Does HIMSA provide specific terms regarding recovery time in during unexpected larger issues?
A: HIMSA does not, but please see section 6 above. The system is currently designed to be fully operational in 2 hours or less.
Q: Does your organization provide HIPAA/GDPR/Security training for each new employee as well as periodically for all other members of your workforce?
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