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If you are unable to find a resolution to your issue, your Noah administrator(s) is able to open a support issue via the support system found at by clicking here support.noah4.com.
When submitting an issue to the support portal, the more information you can provide the better.
Describe the steps to reproduce the problem. Describe exactly what you do before the problem appears, as well as any error messages you receive.
If an error message is happening try to include Noah log files. The Noah Log Utility contains a record of Noah’s activity and can be useful for debugging purposes should problems occur.
To collect Noah 4 logs, you must first launch the Noah Console.
When the Noah Console opens, click on Noah Log Utility in the left-hand menu.
- Then click on the button Zip log files to desktop.
You will have to ability to attached the log when creating the support request.
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