Help and technical support is provided via the self-help information provided on this website. Be sure to use the Search feature.
If you are unable to find a resolution to your issue, your Noah administrator(s) is able to open a support issue via the support system found at support.noah4.com.
When submitting an issue to the support portal, the more information you can provide the better.
Describe the steps to reproduce the problem. Describe exactly what you do before the problem appears, as well as any error messages you receive.
If an error message is happening try to include Noah log files. The Noah Log Utility contains a record of Noah’s activity and can be useful for debugging purposes should problems occur.
To collect Noah 4 logs, you must first launch the Noah Console.
When the Noah Console opens, click on Noah Log Utility in the left-hand menu.
- Then click on the button Zip log files to desktop.
You will have to ability to attached the log when creating the support request.
Q: Am I able to call HIMSA and receive help or technical support?
A: This level of service is not currently available. HIMSA may consider direct support options in the future. If there is an extra ordinary support issue, HIMSA will initiate a phone call or screen sharing session to resolve the issue.
Support hours are normally Monday - Friday 8:00 a.m. to 5:00 p.m. (U.S. Central).