When submitting an issue to the support portal, the more information you can provide the better.
Describe the steps to reproduce the problem. Describe exactly what you do before the problem appears, as well as any error messages you receive.
If an error message is happening try to include Noah log files. The Noah Log Utility contains a record of Noah’s activity and can be useful for debugging purposes should problems occur.
To collect Noah 4 logs, you must first launch the Noah Console.
When the Noah Console opens, click on Noah Log Utility in the left-hand menu.
Then click on the button Zip log files to desktop.
You will have to ability to attached the log when creating the support request.
After submitting your issue the support portal will send an email confirmation to you. The email will come from firstname.lastname@example.org. HIMSA responses will be made via the support portal and you will receive additional updates.
You are welcome to continue to use the links provided in the email to manage your issue via the support portal or you can simply reply to the email. Please note that it is not possible to start an issue by sending an email. All issues must first start via the support portal.
Please add email@example.com to your email contacts to help ensure that emails are not placed in a junk/spam or unfocused folder within your email application.