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  1. Cloud Shim is out of date. If the 50138 error occurs after logging in to the browser with your Noah ES user account and password, you may need to update to the Noah ES Cloud Client Shim to resolve. See details and download the Noah ES Cloud Client Shim update here:

Noah ES Cloud Client Shim update

2. The 50138 occurs after selecting NoahES US (or NoahES EU) at the log in:

In this case the profile that correctly points to Noah ES may have been corrupted. To create a new profile:

  • Close out of the error message

  • Navigate to C:\ProgramData\HIMSA\Noah

  • Under View, choose to Show ‘File name extensions’

  • Locate the file BusinessSystemSettings.xmlChoose to Show ‘File name extensions’

  • Right click at and rename the .xml extension to .test

  • Launch Noah and click Next on the Configuration Wizard will launchChoose “Welcome to Noah System 4'

  • In the Configuration Wizard, choose the option to store patient records in Noah ES

  • Click Next, Next and Finish

  • At the log in drop down, select NoahES US or NoahES EU depending on your location

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