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Some troubleshooting steps may ask you to rename a file extension. For example you may need to rename BusinessSystemSettings.xml to BusinessSystemSettings.old.

By default, many file extensions are hidden in Windows.

  1. Open File Explorer:

    • Click on the File Explorer icon in the taskbar or press Windows + E.

  2. Go to View Tab:

    • Click on the View tab at the top of the File Explorer window.

  3. Enable File Name Extensions:

    • Check the box for File name extensions.

You should now be able to see the file extensions for all files.

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