"Noah ES Payment Failed" Message, May 2024
May 3, 2024 If you have received a recent message about your Noah ES Payment failing, it is likely a false alarm. Your account will not be closed automatically.
Customers subscribed with a Visa card may experience their upcoming payments failing and receiving the email below. This is due to an unforeseen change with Visa credit cards.
HIMSA is working on a resolution to the issue and will update this page when a fix has been applied.
Please see the Q&A below.
Q & A
Q: Is my account at risk of being closed?
A: No! Closing of Noah ES accounts must be approved by HIMSA product management. It is not an automatic process.
Q: Why am I receiving this email?
A: Recent change with Visa cards has caused an unexpected change that interferes with HIMSA’s automatic payment system. The system reads this as a failure to pay, resulting in the incorrect email message.
Q: My card is not a Visa credit card, will this affect me?
A: No, the change only impacts customers paying with a Visa card.
Q: Should I do something?
A: No. HIMSA will reach out if there is an actual problem with the payment.
