Opening the Noah ES Client desktop application presents the error “Invalid login. Please try again”.
If you are experiencing this issue, there is a good chance that your network/IT infrastructure is blocking a web address that Noah ES uses.
HIMSA has a quick fix and more details for your IT administrator.
Quick Fix
Please note that this workaround will allow you to use Noah ES until it is closed and reopened. Once it has been closed, the permanent IT solution must be applied, or the quick fix must be used again.
Follow the directions below
In this case, the profile that points to Noah ES may have been corrupted. To create a new profile:
Close out of the error message
Navigate to C:\ProgramData\HIMSA\Noah
Under View, choose to Show ‘File name extensions.’
Locate the file BusinessSystemSettings.xml
Right-click and rename the .xml extension to .test
Launch Noah and click Next on the “Welcome to Noah System 4'
In the Configuration Wizard, choose the option to store patient records in Noah ES
Click Next, Next and Finish
At the log in drop down, select NoahES US or NoahES EU depending on your location
Permanent IT Solution
Contact your network administrator and make sure that the below URL address is allowed/whitelisted.
As a test, PING idp-us.himsa-sso.com - if an internal IP is returned it demonstrates that the request is being blocked.
For US Customers | For EU Customers |
|---|---|
idp-us.himsa-sso.com | idp-eu.himsa-sso.com |
Your network administrator should also review the table below for all connections that are required.
How can I verify that this is the problem I am having
If you open a browser page to:
For US Customers - idp-us.himsa-sso.com
For EU Customers - idp-eu.himsa-sso.com
You should see a screen similar to the one below. Please note that this page is not useful for operating Noah ES; it is just a test to ensure a valid connection can be made.
If you do not see a message (above), then you may see a variety of different messages. An example is shown below. Or, you may see a message that your IT or our Network system has not approved this URL address.
Some networks are tightly controlled. The below list of addresses must be approved / whitelisted for Noah ES to function properly Make sure to use the links that correspond to your global location. For each row, click on the corresponding and refer to the Expected Results column US Customers EU Customers AU Customers QA (For Member Company Developers) Expected Results Address not used in QA An error message “HTTP Error 401” is expected. If ERROR 401 is not displayed then it is likely that this address is being blocked. Address Not used in QA An error message “HTTP Error 401” is expected. If ERROR 401 is not displayed then it is likely that this address is being blocked. This address must be allowed but a test is not available An error message is expectedSpecific endpoint - URL Connections
