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Noah ES Support

Noah ES Support

Owned by Scott Peterson
Last updated: Jun 20, 2025

Noah ES is designed and maintained as a highly automated, reliable service, and as such, the need for technical and product-related support is generally light.

There may be times when you have an issue you need help with, or have a question or suggestion and HIMSA is here to help and offers two different support options:

  • Self-Service and Online Help Desk (included free of charge)

  • Optional Elevated Assistance - HIMSA Direct Support (extra fee)

Self-Service and Online Help Desk

At noah-es.com, HIMSA provides the Noah ES Support Portal with two main free support resources:

  • An extensive knowledge base to quickly search or browse for solutions to common issues and questions.

  • If you cannot find an answer or solution, you are welcome to use the online help desk, which is monitored by HIMSA’s technical support team. When a customer needs assistance and submits a support request through the support portal, HIMSA support staff will respond as quickly as possible.

The self-service model means HIMSA will provide support directions and tips in written format, and customers are requested to follow and implement the written materials, either by hearing care professionals or their IT staff.

HIMSA prepares support information so that Hearing Care Practitioners and IT Professionals can follow and implement our advice.

Q: Can I call HIMSA and speak to a support engineer if I need assistance with an issue?   

A: This is not an included service.  Please use the easy-to-use help desk, and you will receive help.  If your support situation is not easily resolved or needs special attention, HIMSA will set up a time to have a live conversation with you and/or a remote desktop support session.

Q: Can a HIMSA member company support engineer help me with my issue, and will HIMSA assist in this way, as is currently done with Noah 4 support?

A: Yes

Q: Can my IT staff or consultant contact HIMSA through the support portal?

A: It is very common that most hearing care businesses have an IT department or contract with outside IT assistance for larger changes to their IT setup, and they are welcome to contact HIMSA through the support portal. Just make sure they report your business name when doing so!

Q: Will HIMSA complete and sign my company’s required security and compliance questionnaire?

A: HIMSA is dedicated to providing your company with the information you need to ensure your patient data is handled with the highest standards.  We provide a great level of detail at Security Q and A for Noah ES and Compliance Offerings that should address your concerns.  If you cannot find an answer or need further details, you can use the support help desk to ask for answers to your open questions.

HIMSA does not offer to fill out your questionnaire under the included self-service support plan. However, you may submit your form, and HIMSA will provide you with a cost and time estimate.

Optional Elevated Assistance - HIMSA Direct Support

HIMSA believes that the included self-service model is perfect for most customers, and 99% of our customers have selected this plan. HIMSA dedicates a great deal of effort to keeping our help content up-to-date and our services reliable and responsive.

Suppose your company prefers not to use the written instructions and implement our advice. The Direct Support Plan can provide assistance with setup and troubleshooting task: Examples of tasks that this support option covers:

  • Investigate and resolve problems with the Noah ES Client software or Noah ES management portal*.

  • Install and configure the Noah ES Client software and data migration assistance from supported versions of Noah 4*.

  • Annual optional web conference to review the account and set up for optimal use of Noah ES features.

  • Respond to compliance and security questionnaires.

This support offering is available for accounts that are set up to pay for 1 year of service in advance and will cost $300 X the number of Noah ES user accounts. For example, 10 user accounts will be $3,000 per year in addition to the Noah ES subscription fees.

This support offering does not include calling HIMSA but rather requests are made through the support portal and HIMSA will work with you to schedule a time to work on your issue*.

  • = HIMSA support engineer must be able to perform tasks for you by allowing secure remote access to your PC via HIMSA-selected remote desk support software.

Q: If I select HIMSA Direct Support for 1 year, can I choose to drop the option for the following year?

A: Yes. You can control your subscription options via the Noah ES Management Portal.

HIMSA Direct Support does not cover:

  • Upgrading unsupported versions of Noah 4 to Noah 4.16.

  • PC hardware or Microsoft operating system upgrades or issues.