Q: How will I be charged for an additional user(s) if I set up my account for an annual payment? For this example:
The account was set up on January 15th, 2023, for 4 users, and payment was processed for 4 users at a discounted rate of $20/user/month ($960)
On June 9th, the business adds an additional user
On June 15th, the Noah System billing system will recognize the additional user and process a payment using the credit card on file.
Q: What if I accidentally added a user?
A: Noah ES will look for changes to your account 6-7 days before the accounting date each month and send an email with details to upcoming charges. If you accidentally added a user you can deactivate a user before the accounting date and not be charged.
Q: If I set up my Noah ES account and paid for 4 users for 1 year and then several months later realize that I only need 3 users, can I receive a refund for the 1 user for the remaining part of the year?
A: No. HIMSA does not offer a refund. If your business fluctuates on the number of users during the year you may wish to consider the month-by-month payment plan.
Q; Can I start off with a month-by-month payment plan and then switch to annual?
Q: Can I switch from annual to month-by-month?
A: Yes, after the annual plan has finished