Access Support and Help
- Scott Peterson
- Andrea Dennis
- Ann Monnens
Help and technical support is provided via the self-help information provided on this website. Be sure to use the Search feature.
If you are unable to find a resolution to your issue, your Noah administrator(s) is able to open a support issue via the support system by clicking here support.noah4.com.
When submitting an issue to the support portal, the more information you can provide the better.
Describe the steps to reproduce the problem. Describe exactly what you do before the problem appears, as well as any error messages you receive.
If an error message is happening try to include Noah log files. The Noah Log Utility contains a record of Noah’s activity and can be useful for debugging purposes should problems occur.
To collect Noah 4 logs, you must first launch the Noah Console.
When the Noah Console opens, click on Noah Log Utility in the left-hand menu.
- Then click on the button Zip log files to desktop.
You will have to ability to attached the log when creating the support request.
After submitting your issue the support portal will send an email confirmation to you. The email will come from jira@himsanoah.atlassian.net. HIMSA responses will be made via the support portal and you will receive additional updates.
You are welcome to continue to use the links provided in the email to manage your issue via the support portal or you can simply reply to the email. Please note that it is not possible to start an issue by sending an email. All issues must first start via the support portal.
Please add jira@himsanoah.atlassian.net to your email contacts to help ensure that emails are not placed in a junk/spam or unfocused folder within your email application.
Q: Am I able to call HIMSA and receive help or technical support?
A: This level of service is not currently available. HIMSA may consider direct support options in the future. If there is an extra ordinary support issue, HIMSA will initiate a phone call or screen sharing session to resolve the issue.
Support hours are normally Monday - Friday 8:00 a.m. to 5:00 p.m. (U.S. Central).
Q: How fast can I expect to receive a response?
A: HIMSA will respond within 24 hours on business days. Should the response time exceed 1 business day we will ensure that we provide you with an expected response time.