Connection status to the Noah Server

Q. How can HIMSA ensure that I have a trouble-free connection to my Noah Server?

A. HIMSA has done months of testing with Noah as a Service. We have stressed the setup with large numbers of connected clients, very large databases, a variety of connection speeds and qualities. Noah as a Service has excelled in HIMSA testing. We expect you to have an excellent experience as well.  Based on experience working with traditional Noah System in a network setup, errors that may occur if there is a loss of connection to the database include:

• Launching Noah I receive error 50138
• How do I log in to my local Noah database if the Noah server is not available?

If your Noah as a Service server is unable to start or open, try some quick troubleshooting on the Noah machine that will not launch. 

• Verify that the profile is pointed to the Noah as a Server machine, not to a local database. 

• Is the internet working? 
  
  
• Can you ping the Noah as a Service server machine and get a reply?
  • To PING, open a command prompt by typing cmd at Run 
  • Type PING and the name of your Noah as a Service server, for example:  ping exampleus.noah4.com 
  • If all is working as expected you will see four replies 

Need more ideas and help 

Please go to noah4.com and Search for error number or open a support issue through our online helpdesk at support.noah4.com