Basic troubleshoot for connectivity issues
This is the first call we have had in the US office with a support issue for Noah Mobile and I’d like to have some ‘go to’ steps for troubleshooting. Here is what I have, do you have suggestions?
- Check their internet connection
- Check that the Noah mobile service is available - connect from himsa with our app as a test
- Check if their alias is found using the remote host diagnostic tool, to determine if their Noah Server is up and running with Noah Mobile
- Set the logs to debug and try to connect again, grab log files.
- If a Queue Request: StopQueue is found, let you know so you can clear queue
- Send logs to you