The primary Business Decision Maker (BDM) account in Noah ES is setup when the Noah ES account is created. An email is sent to the new BDM account that directs the user to Set Password.
Additional user accounts are added thru the Noah ES Portal. New users are set to Level 2 by default. These new users also receive emails to Set Password.
The password needs to be set within 24 hours or the link in the email will expire and the user will receive the message:
'Your attempt to set a password was unsuccessful.'
The same message will occur if the link has already been used, the email link can only be used to set password one time.