Option to workaround issue of sharing PC with different Noah ES Users

Owned by Ann Monnens
Last updated: Feb 21, 2024 by Scott Peterson
2 min read

Update Feb 21, 2024 9:45 a.m. (U.S. Central)

This workaround should not be necessary anymore. Please see https://himsanoah.atlassian.net/wiki/spaces/NESP/pages/3731750939

 

Noah ES users on shared computers are unable to log in to Noah ES and unable to use Add Account feature to create logins for multiple users. The workaround posted below will allow multiple users on same computer.

First step to get into Noah ES is to clear cookies on the the computer.

Work Around:

NOTE: Do not log out. You must x out of Noah.

NOTE: Do Not use Add Account. If you do you will see the user not found message.

 

1.) Login with first user

image-20240220-151016.png

2.) When done in Noah ES “X” out, do not log out of Noah ES

image-20240220-151129.png

3.) Close all browser windows. Closing out all browser windows is the same as logging out.

4.) Launch Noah ES - at login screen change user and login

5.) Noah ES will open like expected.